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Updated on: 2020-02-28
1/5
Do not Buy from Mamba Academy who Uses East Bay
"I ordered 4 items from the Mamba Academy who uses East Bay for some forsaken reason. Took 4 Weeks to get my order.
Keep in mind, this is not a Mamba issue except for the fact they use East Bay. To be clear, this is an EAST BAY ISSUE.
I hate to say don't buy from the Mamba Academy but they use EAST BAY as their sales agent. I am an absolute Kobe Bryant fan but I cannot support them with the way East Bay works.
Their sizes runny very small so I wanted to Return a shirt and exchange another shirt.
I call 1 day and 30 min on hold and no answer. 2nd day on hold for over 1 hour and no answer. 3rd day on hold for 30 min and decide to leave a voice mail. They are supposed to return my call by next day 10am PST.
I get an email at about 12:30pm saying they called and left a voice mail. That's a lie because I never got a voicemail nor a missed call.
Their email isn't very professional either.
I email them the issue of wanting to return and exchange.
Response is their website says No Return No Exchanges. They are telling me "No 'Decorated' Items". Who the heck knows what a 'Decorated' item is? I didn't order anything personalized.
I just ordered from the Mamba Academy site. No where on the redirected East Bay Store site does it say No Returns No Exchanges.
Of course they tell me I'm more than welcome to purchase more product. What a joke of a company.
HORRIBLE SERVICE AND PEOPLE"
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